OneReach.AI

From Chatbots to AI Agents: Designing the Shift to Autonomous AI Orchestration

From Chatbots to AI Agents: Designing the Shift to Autonomous AI Orchestration

Timeline

2020 - 2025

Role

Product designer: end to end design process, concept development, design supporting, prototyping, usability testing.

OneReach.ai is a low code platform that lets businesses create AI agents. It helps them personalize conversations with customers and connect different systems to work together automatically.

OneReach.ai is a low code platform that lets businesses create AI agents. It helps them personalize conversations with customers and connect different systems to work together automatically.

Some details are omitted or generalized due to NDA. Unfortunately, I can’t show in details all the amazing and hard job we did at OneReach.ai, but here are some brief notes about the work I did during this time and the list of services I took part as designer.

From reading docs to talking to AI

From reading docs to talking to AI

Redesigning how OneReach builds AI agents for enterprise clients.

PROJECT #2

2023-2026

No-Code Agent Builder

Designing an AI Agent Evaluation Service

Designing an AI Agent Evaluation Service

How UX design brought trust, transparency, and structure to non-deterministic AI.

PROJECT #3

2026

Agent Testing Service

AI Voice Receptionist

AI Voice Receptionist

Designing low-latency, real-time AI voice agents

PROJECT #4

2026

Agent Testing Service

Rich Web Chat

Rich Web Chat

Transforming a static messenger into a flexible, AI-native engagement channel.

PROJECT #1

2020-2023

Messenger

Product designer

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© 2026 Vitalii Dudka

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